Me: "The Aloha Desk?"
Them: "You have to talk to the Aloha Desk."
Me: (thinking, why the hell are they telling me call the Aloha desk... I am not going to Hawaii...) "THE WHAT?"
Them: (Using their exact same voice and words, "The Aloha Desk."
Me: (Giving up) "What's the number?"
Well, this was part of my call yesterday to United Airlines. I was cancelling a flight to Chicago and a flight to Florida... NOT Hawaii. I had used miles to book the flights but things have changed and we are not going. I called the United Airlines customer service number for Mileage Plus because that seemed like a logical place to cancel my flights and get the miles put back into my account. After a number of minutes on hold I spoke to the above woman.
Now, let me say I could care less where someone is from. I don't care if people are black, brown, yellow, gay, religious, atheist, Republican, Democrat, whatever. I am good with everybody. HOWEVER, I am not good with poor customer service and to me it's poor customer service if I can't understand you on the phone. It's fine with me if United wants to hire people in India to answer their phones but they have got to speak better English. The woman, on the phone call above, was apparently telling me I needed to call the "Awards Desk." The thing that adds to the poor customer service is she kept repeating the same words with the same enunciation.
I don't remember which cartoon character it was, but I think it was Elmer Fudd (or was it Porky Pig?) who would get fed up with his stuttering and then use a DIFFERENT WORD to get his point across. Possibly United needs to let their new trainees in India watch Bug's Bunny cartoons to see how Elmer, who is clearly not a smart man, is able to adapt to the situation and CHANGE his delivery to get his message across despite his speech impediment.
Take a lesson from your kid's Saturday morning cartoons, United Airlines, and do better with your customer service!
Thhhh, that's all folks!
peace out.
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